CHS
CHS FACILITY SERVICES
AI Operations Platform
Sign In
Enter your team password to access the platform. Contact your manager if you don't have one.
✓ API key server-side only
✓ All traffic encrypted
✓ Session only
Team Password
Incorrect password — please try again.
CHS
CHS FACILITY SERVICES
AI Operations Platform
Voice
Off
Job
Client
Site
📋
Pre-Approval
Job Approved
Amendments
Client Comms
SCOUT
Senior Scoping Agent
● SCOPING ✓ BRIEF READY
Scope Brief
FOR ESTIMATOR
Enter to send · Shift+Enter for new line
⚙ Control Panel
Labour Rates — Hourly
HVAC / Refrigeration$/hr
Electrical$/hr
Property Services$/hr
Cleaning$/hr
Grounds Maintenance$/hr
Civil$/hr
After-hours multiplier×
Call-out fee$
Travel
Travel rate (per km)$/km
Metro flat travel (≤50km)$
Overnight allowance$/night
Meal allowance$/day
Margins & Markups
Materials markup%
Sub-trade markup%
Overall margin%
Rates are saved for this session and used by the Estimating Agent when building quotes. Update them here before generating a quote if rates have changed.
CHS Platform — How To Use
Quick reference for all seven agents
Seven specialist agents — one platform
Each agent is built for a specific job in the CHS workflow. Use them independently or in sequence. They all know CHS, know the divisions, and know how commercial field service works in South Australia.
🔍
SCOUT
Scopes jobs through conversation, produces structured Scope Briefs for estimating.
💰
ESTIM
Turns Scope Briefs into fully itemised quotes with labour, materials, travel and GST.
✅
COMPLY
Generates SWMS checklists, AroFlo task descriptions, and compliance packs.
🔧
FIXER
Audits completed AroFlo job records for unbilled items and missing entries before invoicing.
📦
PROCURE
Sources materials and equipment — SA suppliers first, online links where available.
🤝
RESOLVE
Handles complaints, difficult clients, and communication breakdowns. Internal plan + client response.
✉️
COMMS
Writes professional emails — quotes, bookings, completions, complaint responses.
Job Context Bar
Fill in the AroFlo #, Client, and Site fields at the top before starting. All agents pick this up — SCOUT skips questions it already knows, ESTIM pre-fills quote headers, RESOLVE and COMMS tailor their outputs to the job.
💡
Fill in the job context bar first. It saves back-and-forth on every single job.
What SCOUT does
Interviews the service desk to extract a full job scope. Asks 1–2 questions at a time, builds up the picture, then produces a structured Scope Brief ready for ESTIM.
How to use
1
Fill the job context bar
SCOUT skips questions it already knows the answer to.
2
Tell SCOUT about the job
Even vague is fine — "client needs aircon looked at" works. SCOUT's job is to extract the detail.
3
Answer the questions
1–2 at a time. Say "I don't know" if you don't — SCOUT flags it as an assumption.
4
Scope Brief appears on the right
Hit Send to ESTIM to pass it across, or Copy Brief to paste elsewhere.
What ESTIM does
Takes a Scope Brief and produces a fully itemised quote — labour by division, materials, travel, compliance, sub-trades, margin, and GST. Two views: Internal Detail and Client Summary.
How to use
1
Paste a Scope Brief
Click Send to ESTIM in SCOUT, or paste manually. You can also describe a job directly.
2
Hit Build Quote
ESTIM asks clarifying questions if needed, then generates the quote.
3
Review and export
Switch between Internal Detail and Client Summary. Print or Copy from the topbar.
💡
Update the Control Panel rates before building a quote if your rates have changed since last session.
What COMPLY does
Generates a full compliance pack for any job: SWMS hazard table, pre-start checklist, licence requirements, site induction notes, AroFlo-ready task description, and completion checklist.
How to use
1
Paste a brief or describe the job
SCOUT brief works perfectly. Or just type "replace split system at aged care facility in Norwood."
2
Hit Build Pack
COMPLY asks 1–2 questions only if something critical is missing, then generates the pack.
3
Copy what you need
Individual copy buttons on the Task Description and AroFlo Notes sections. Copy Pack for everything.
What FIXER does
Audits a completed AroFlo job record before it hits invoicing. Finds unbilled materials, unlinked POs, labour mismatches, missing compliance docs, and job status issues. Produces a corrected job summary ready to paste back into AroFlo.
How to use
1
Copy the AroFlo job record
Include task entries, materials list, purchase orders, labour, and any notes.
2
Paste and hit Audit Job
FIXER reviews and produces the report immediately.
3
Action the issues
The status badge tells you if the job is clean or needs work before invoicing.
What PROCURE does
Helps you source materials, equipment, and specialist items. Defaults to Adelaide/SA suppliers. Returns online product links where it can find them, and specific SA businesses to call where it can't.
How to use
1
Describe what you need
Be as specific as useful — brand, spec, quantity, urgency. "3x R410a 410g cans needed today" works perfectly.
2
Get supplier options
PROCURE returns sourcing results, any online links, and SA suppliers to call — all in one response.
3
Ask follow-up questions
Need alternatives? Different location? Just ask and PROCURE will refine the results.
💡
Mention if the job is regional — PROCURE will factor in local availability and delivery options.
What RESOLVE does
Handles difficult client situations — complaints, communication breakdowns, angry clients, scope disputes, and escalations. Produces both an internal action plan for the team and a ready-to-send client response.
How to use
1
Describe the situation
Tell RESOLVE what happened, what the client said, and where things are at. More context = better response.
2
Review the plan and response
RESOLVE gives you a severity rating, internal action steps, and a draft client response.
3
Adjust if needed
Ask RESOLVE to change the tone, add a concession, or rewrite for a specific person.
💡
If RESOLVE flags Escalation Required, take it seriously — some situations need a manager before any client contact is made.
What COMMS does
Writes professional, ready-to-send emails for the service team. Covers quote follow-ups, booking confirmations, job completions, complaint responses, and general client communication.
How to use
1
Describe the email
Type the email type, who it's going to, and what it needs to say. "Booking confirmation for Tuesday electrical job at Westfield Marion, contact is Jane Smith" is enough.
2
Review the draft
COMMS writes a complete email — subject line, body, and sign-off. Ready to copy and paste.
3
Refine if needed
Ask for a different tone, shorter version, or add specific details. COMMS will redraft.
💡
The job context bar pre-fills client and job details — fill it in before drafting for faster results.
Voice controls
Both Text-to-Speech (TTS) and Speech-to-Text (STT) are available. Toggle them in the top bar. TTS reads agent responses aloud — useful if you're multitasking. STT lets you speak your input — hit the mic button in any agent's input area. Works best in Chrome or Edge.
Control Panel
Hit ⚙ Control Panel to update labour rates, travel rates, and margins. These flow directly into ESTIM's quotes. Update them before building a quote if anything has changed.
Keyboard shortcuts
Enter sends a message. Shift + Enter adds a new line in the input field.
Session behaviour
Your work is preserved when you switch between agents — switching from SCOUT to ESTIM and back won't lose your conversation. The session clears when you sign out or close the browser.
Feedback
Hit the 💡 Ideas / Bug button in the top bar to submit feedback directly to the platform team.